Oil & Gas

Application Support Solutions

Application Management and Help Desk Services to Maintain, Manage, and Support Critical Applications

Oil & Gas organizations need to focus on ensuring safe, productive, and cost-effective operations, without worrying about the disruption of critical applications and IT services. Your IT Application Management and Help Desk teams are essential for silent-running operations and are your “first line of defense” in supporting business continuity.

You must manage your application portfolio to ensure 24x7 availability, maintain service levels, and keep end users at maximum effectiveness. Application outages and end-user issues impact your IT team’s ability to focus valuable resources on tasks that provide strategic value and maintain the advantage your teams are in place to deliver.

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Realizing Real Business Value

More than 180 CTG Application Support clients have recognized real business value, including:

  • Decrease Cost
    Reduced Costs
  • Growth Improvement
    Improved Service Levels
  • Performance
    Increased Production
  • Efficiency
    Improved Operational Efficiencies
  • Management
    Effective Workforce Management

Reach out to learn how we can help.

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Application Support Offerings

Designed to maximize the value, efficiency, and cost effectiveness of application management, CTG’s portfolio of services can be delivered in a way that best suits the needs of your organization.

Our delivery models range from managed services to staff augmentation, providing flexibility to support you onshore, offshore, nearshore, remote, onsite, or through blended models. Our onshore remote agent model provides U.S.-based support at a lower cost than traditional dedicated and centralized call centers.

  • Assessment/Envisioning

    Assessment and Roadmap

    A complete Report of Findings and Performance Improvement Roadmap address operational processes and system optimization and identify improvement opportunities.

  • Help Service Desk Tier 1 call center male

    Service Desk (Tier 1/1.5)

    Analysts provide improved incident and request resolution, increasing first level resolution, decreasing call abandonment, and allowing senior analysts to focus on critical projects.

  • Application Management/Support (Tiers 2/3)

    Application Management (Tier 2/3)

    Experienced analysts provide 24x7 support for some, or all, of your application portfolio. Our solutions scale to accommodate your most critical priorities, including optimization, implementations/upgrades, and critical projects.

A Help Desk that Resolves More Than Tickets

Our solutions provide comprehensive 24x7 support for your applications. Designed to minimize disruption and maximize productivity, CTG has provided support services to clients who have recognized real business value and results, including:

  • Cut or contain costs

  • Resolve issues at the first level to avoid escalation to more expensive resources

  • Free up limited physical workspace, hardware, and supplies

  • Reporting and productivity analysis to ensure the best possible service is provided

  • Significantly reduce the cost of hiring and retaining resources

  • Improved team satisfaction

  • Achieve better implementation outcomes

  • Allows you to focus on ensuring safe, productive, and cost-effective operations

Why CTG?

Reliability Matters
Over 55 Years' Experience

Oil & Gas Expertise
Over 25 Years' Experience in the Industry

Experienced Analysts
Knowledge To Do The Job Right The First Time

Multiple Delivery Models
Versatility to Support Each Clients' Unique Needs

Value-Added Services
Real Value in Every Project

Specialized Resources
Experienced in Oil & Gas Applications

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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