CTG Case Studies
- Pipeline System Operator: Workforce analytics portal, custom workflows, core ITSM module enhancement, and implementation of new modules.
- Southcentral Foundation: ServiceNow assessment and workflow recommendation, and strategic roadmap.
- AlaskaUSA Federal Credit Union: Service Portal assessment, Inventory Management, CMDB, and Software Asset Management.
- Roswell Park Cancer Institute (RPCI): Analysis of current ServiceNow environment, including platform and module workflows. Update to CMDB and platform administration.
- Credit Union 1 (CU1): Net new implementation to support regulatory compliance and audit findings. Implementation planning for Now Platform, CMDB, and full ITSM.